We want you to love it.

 

Every collar and keychain is made by hand specifically for you and your pet. Because of this we're unable to accept returns for change of mind on custom orders.

 

Sizing issues

Ordered the wrong size? No stress - we'll resize it for you. Just get in touch at returns@friendofbill.com.au within 30 days of receiving your order. Items must be returned in their original packaging and in the condition they were received. You'll just cover the size difference and return shipping. Please note we're unable to offer refunds for incorrect size selection - we'll always do our best to get you into the right size though.

 

90 day warranty

All collars come with a 90 day warranty from the date of purchase covering defects in materials and workmanship. This doesn't cover general wear and tear or damage from misuse.

 

Australian Consumer Law

Nothing in this policy excludes your rights under Australian Consumer Law. You're entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

 

Something not right?

If something isn't right we'll fix it. Email returns@friendofbill.com.au with your order number and a clear photo of the issue. We aim to respond within 24 hours and will work with you to find the best solution quickly.

 

Once we receive and inspect your return we'll notify you if your refund is approved. If approved your refund will be processed back to your original payment method within 7-10 business days. If more than 15 business days have passed since your refund was approved contact us at returns@friendofbill.com.au.