Getting your collar to you.

 

Processing time

All orders are made to order - allow 1-2 Weeks before your collar ships. We don't ship on weekends or public holidays. If there's a significant delay we'll reach out via email.

 

Tracking

Once your order ships you'll receive a confirmation email with your tracking number.

 

Shipping areas

We ship to Australia and New Zealand. Outside these areas? Email us at hello@friendofbill.com.au and we'll see what we can do.

 

Customs & duties

Any customs fees or taxes on international orders are the responsibility of the customer.

 

Incorrect address

Please double check your shipping details at checkout. We can't be responsible for orders sent to an incorrect address.

 

Shipping rates

Shipping rates are calculated at checkout based on your location and chosen delivery speed.

 

Lost or damaged orders

If your order arrives damaged contact us straight away at hello@friendofbill.com.au with your order number and a photo. We'll sort it out. For lost or stolen packages please contact Australia Post directly with your tracking number.